INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product I see in the picture?

Yes. Your gift matches what you see — with one special difference: it carries the personal message you choose. As each item is made to order, small natural variations are part of its handmade character.

Will the colours look exactly like in the photos?

Colours may appear slightly different depending on your screen and the lighting around you — the same shade can look warmer in daylight and cooler under indoor light. The natural materials we use can also vary subtly from one piece to another. These small differences are normal and part of each product’s character.

How are your products personalised?

You write your own message in the order notes at checkout. We create your gift exactly as you type it, so please check the spelling carefully before placing your order. Everything is made in Espoo, Finland.

How can I return an item?

Because our products are personalised just for you, they cannot be returned or exchanged under the Finnish Consumer Protection Act (Chapter 6, Section 16). If your order arrives faulty or damaged, contact us within 14 days at and we’ll make it right.

Where do you ship, and how long does it take?

We ship within Finland via Posti and Matkahuolto, with taxi or courier delivery available in some areas. We hand your order to the carrier within 1–3 business days, and you’ll receive tracking as soon as it’s on its way.

Will you restock items shown as ``out of stock``?

Usually, yes. Some products and colours sell out from time to time, but we restock our regular range. Get in touch and we’ll let you know when the item you want is back.

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