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Questions and answers
Yes. Your gift matches what you see — with one special difference: it carries the personal message you choose. As each item is made to order, small natural variations are part of its handmade character.
Colours may appear slightly different depending on your screen and the lighting around you — the same shade can look warmer in daylight and cooler under indoor light. The natural materials we use can also vary subtly from one piece to another. These small differences are normal and part of each product’s character.
You write your own message in the order notes at checkout. We create your gift exactly as you type it, so please check the spelling carefully before placing your order. Everything is personalised in Finland.
Because our products are personalised just for you, they cannot be returned or exchanged under the Finnish Consumer Protection Act (Chapter 6, Section 16). If your order arrives faulty or damaged, contact us within 14 days at and we’ll make it right. Read more in our Delivery and Return Policy.
We ship anywhere in Finland, free of charge, to your nearest pickup point or parcel locker. We hand your order to the carrier within 1–3 business days and you’ll receive tracking as soon as it’s on its way. Transit time is up to the carrier, so we don’t give a binding total delivery time. During peak seasons, such as the weeks before Christmas, deliveries can take longer than usual.
In Espoo, Helsinki and Vantaa we offer taxi delivery: order by 10:00 and we bring your gift to the door the same evening between 18:00 and 21:00, Monday to Saturday. Choose taxi delivery at checkout — it appears as an option if your address is within the delivery area. See the conditions in our Delivery and Return Policy.
You can pay with Finnish online banking (Nordea, OP, Danske Bank, S-Pankki and others), Siirto, OP Lasku, card (Visa and Mastercard), Apple Pay, Google Pay, MobilePay or Klarna. All available methods are shown at checkout before you confirm your order.
Yes. Tick ”Ship to a different address” at checkout and give the recipient’s name, address and phone number. No prices are included in the parcel.
Usually, yes. Some products and colours sell out from time to time, but we restock our regular range. Get in touch and we’ll let you know when the item you want is back.
Any questions? Get in touch!
Ask us anything about your personalised water bottle: the engraving, the colours, the fonts or delivery. We answer messages on weekdays. Please include your order number so we can help you faster.
Company
T:mi New Route (Hei Aurora)
Business ID 3393881-2
Address
Taavinharju 29 G 13
02180 Espoo, Finland
We are an online store, so there is no shop or pickup point at our address. Every gift is personalised in Finland.
