Updated 4 August 2026

This delivery and return policy explains how we deliver your order, which payment methods you can use and what happens if something is wrong with your product. These terms form part of the agreement between the seller and the customer, together with our Terms and Conditions.

1. Delivery methods

We deliver orders free of charge to a pickup point anywhere in Finland. Your parcel is sent to the pickup point or parcel locker you choose, and you receive a pickup notification by SMS or email when it is ready to collect. We use Matkahuolto and Posti as our delivery partners. The available delivery methods and pickup points are shown at checkout before you confirm your order.

We do not offer carrier home delivery to your door. In the Helsinki metropolitan area, however, our own same-evening taxi delivery is available; its terms are described in section 3.

At the moment we ship within Finland only.

2. Delivery time and free delivery terms

Every product is personalised to order with your own message in Finland. The total time consists of two parts: our production time and the carrier’s transit time. We commit only to our own part.

  • Free delivery to a pickup point anywhere in Finland — no minimum order.
  • Each gift is engraved to order. We hand your parcel to the carrier within 1–3 business days of your payment being confirmed.
  • Transit time is up to the carrier and not within our control, so we do not give a binding total delivery time. You can follow the parcel with the tracking link we send you.
  • You get a collection notice as soon as the parcel is ready to be picked up.
  • Please check the delivery address and phone number before confirming your order — the carrier sends the collection notice to the details you give.
  • A parcel can be collected within the time stated by the carrier, after which it is returned to us. As the product was made personally for you, an uncollected parcel is not a cancellation and is not refunded. We can send it again once, against a delivery cost agreed separately with you.
  • If a re-sent parcel is also left uncollected, we do not send it again. We keep the product for 30 days so that collection can be arranged, after which we are no longer able to store it.
  • During peak seasons — for example before Christmas — delivery times may be longer than usual, both at our workshop and at the carrier. Estimated delivery times are not guaranteed, and we are not liable for delays caused by the carrier. Any exceptional delivery times are announced on this page and in the order confirmation.

If you need a gift for a specific date, we recommend ordering well in advance and, if in doubt, contacting us before you order at .

3. Taxi delivery in the Helsinki metropolitan area

In the Helsinki metropolitan area we offer taxi delivery, where we bring your order to the door the same evening. The delivery area is defined by postal code, and taxi delivery appears at checkout only if your delivery address is within the area. The current price is always shown at checkout before you confirm your order.

  • Delivery area: Espoo · Helsinki · Vantaa · order by 10:00 → same evening · delivery days: Mon–Sat · Mon–Fri 19,90 € · Sat 24,90 € · no deliveries on Sundays
  • I bring the gift to your door on the delivery evening, 18:00–21:00. I’ll text you when I’m on my way.
  • Please be available 18:00–21:00. Check that your phone number is correct and give the door code — without it I cannot get into the stairwell.
  • If you give permission at checkout to leave the parcel, I’ll leave it where you specify and send you a photo.
  • If you are not reachable and no permission to leave the parcel was given, I take the parcel to a Matkahuolto pickup point free of charge and you will get a collection notice. A second taxi delivery is not made.
  • The taxi delivery fee is not refunded, as the delivery has already been driven.

Daily capacity is limited. If all delivery slots for the evening are taken, taxi delivery cannot be selected at checkout. If you cannot be there, let us know as early as possible before the delivery window starts and we will do our best to agree on an arrangement.

4. No right of withdrawal for personalised products

Our products are made individually according to the message you provide. Under Chapter 6, Section 16 of the Finnish Consumer Protection Act, consumers have no 14-day right of withdrawal for goods that are made to the consumer’s specifications or clearly personalised.

This means a personalised order cannot be cancelled or returned once production has started. Please check your message, names and spelling carefully before confirming your order — we make the product exactly as you have written it.

If you notice a mistake right after ordering, contact us immediately at . If production has not yet started, we will correct the message or cancel the order free of charge. We cannot guarantee this, however, because we begin production quickly.

5. Faulty or damaged products

The absence of a right of withdrawal does not limit your statutory rights. If a product has a manufacturing or material defect, does not match your order, or was damaged in transit, you are entitled to have the defect remedied under the Finnish Consumer Protection Act.

Please contact us without delay, and no later than 14 days after receiving the product, at . Include:

  • your order number
  • a description of the defect
  • a photo of the product and, if relevant, the packaging

We will investigate and either repair the defect, send a replacement or refund the purchase price, depending on the situation. We do not charge you for remedying a defect or for return shipping. Please do not return a product before we have agreed on how to do it.

Our liability does not cover normal wear and tear or damage caused by use or care contrary to the instructions.

6. Payment methods and payment service providers

The available payment methods are shown at checkout before you confirm your order. We do not handle or store card details; payment always takes place in the payment provider’s secure service.

Visma Pay

The payment intermediary for this online store is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the payment institution register maintained by the Finnish Financial Supervisory Authority. Payment is made through the Visma Pay web service, and the payee shown on your bank statement or invoice is Visma Pay or Visma Payments Oy. Visma Pay forwards the payment to the merchant. Paying is safe, as all payment transaction data is transmitted over an encrypted connection so that no outside party can see it.

The purchase agreement is formed between the customer and the online store. All obligations relating to the purchase are the responsibility of the online store.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Online bank payments

The payment intermediation service for online bank payments is provided by Visma Pay (Visma Payments Oy, business ID 2486559-4) in cooperation with Finnish banks and credit institutions. From the user’s point of view, the service works exactly like traditional online banking. The following bank payment buttons are available: Nordea, Osuuspankki, Danske Bank, S-Pankki, Aktia, Säästöpankki, POP Pankki, Oma Säästöpankki and Ålandsbanken.

Siirto and OP Lasku

Through Visma Pay you can also pay with Siirto and with OP Lasku. Invoice and instalment services are granted by the service provider, whose own terms are presented to you when you select the payment method and before you confirm the payment.

Visma Pay contact details

Visma Payments Oy (business ID 2486559-4)
Email:
Phone: +358 9 315 42 037 (weekdays 8–16)
Postal address: Brahenkatu 4, 53100 Lappeenranta, Finland

Cards, mobile payments and Klarna

Card payments (Visa and Mastercard), Apple Pay, Google Pay and Klarna payment methods are processed through WooPayments (Stripe Payments Europe, Ltd.). Klarna payment methods are granted by Klarna Bank AB (publ), whose own terms are presented at the time of payment. MobilePay payments are processed by Vipps MobilePay.

In case of a complaint, please contact the supplier of the product first — that is, us: .

7. Prices

Product prices are shown per product in the online store and include VAT. Any delivery costs are shown at checkout before payment. We reserve the right to change prices; the price valid at the time of ordering applies to your order.

8. Resolving disputes

We always aim to resolve any disagreement directly with you. If no agreement is reached, you can contact the Finnish Consumer Advisory Service (kkv.fi) and refer the matter to the Consumer Disputes Board (kuluttajariita.fi).

9. Contact details

T:mi New Route (Hei Aurora), business ID 3393881-2
Taavinharju 29 G 13, 02180 Espoo, Finland
Email: