Delivery and Return Policy

Updated 16 June 2026

1. Delivery methods

We deliver orders free of charge to your nearest Matkahuolto pickup point anywhere in Finland. In the Helsinki region (Helsinki, Espoo, Vantaa), home delivery may also be available. Delivery methods and their prices are shown at checkout.

2. Delivery time

Each product is made to order, personalised with your own message and made in Espoo, Finland. We typically hand the order over to the carrier within 1–3 business days. You will receive tracking information once the order has been shipped.

3. Right of withdrawal for personalised products

Our products are made individually according to the message provided by the customer. Under Chapter 6, Section 16 of the Finnish Consumer Protection Act (Kuluttajansuojalaki 6:16 §), the consumer has no 14-day right of withdrawal for products that are made or clearly customised according to the consumer’s specifications or to meet personal needs.

This means that a personalised order cannot be cancelled or returned once production has begun. Please therefore check your message carefully before confirming your order.

4. Defective or damaged product

The absence of a right of withdrawal does not limit your statutory rights. If a product has a manufacturing or material defect, or has been damaged in transit, you are entitled to have the defect remedied in accordance with the law.

Please contact us without delay, no later than 14 days after receiving the product, at . Please include:

  • order number
  • description of the defect
  • a photo of the product

We will investigate the matter and, depending on the situation, repair the defect, send a new product, or refund the purchase price. We will not charge you for remedying the defect.

5. Contact details

T:mi New Route (Hei Aurora), Business ID 3393881-2
Taavinharju 29 G 13, 02180 Espoo, Finland
Email: