Terms and Conditions

Updated 16 June 2026

1. Seller details

T:mi New Route (Hei Aurora)
Business ID (Y-tunnus): 3393881-2
Address: Taavinharju 29 G 13, 02180 Espoo, Finland
Email:

These terms apply to the sale between the seller and the customer. We sell products to adult consumer customers.

2. Products and personalisation

Products are made to order, personalised according to the message provided by the customer, and made in Espoo, Finland. The customer is responsible for the accuracy of the information and message provided, including spelling. We make the product exactly according to the message provided.

3. Prohibited content

The customer may not order a message that is unlawful, offensive, or that infringes the rights of a third party, such as copyright or a trademark. The seller has the right to refuse to produce such an order and to cancel it.

4. Order and formation of contract

A binding contract is formed when the customer has placed and paid for the order and the seller has confirmed it. You will receive an order confirmation by email.

5. Prices

Product prices are stated per product in the online store. Prices include value added tax (VAT). Any delivery costs are shown before payment.

6. Payment methods

Payments are processed securely via payment intermediaries. Paytrail and WooPayments payment methods are available.

7. Delivery

Delivery methods, times and conditions are described in the separate Delivery and Return Policy.

8. Right of withdrawal

Products are made to order, personalised according to the customer’s message, and therefore have no 14-day right of withdrawal (Finnish Consumer Protection Act, Chapter 6, Section 16). Further details are provided in the Delivery and Return Policy.

9. Liability for defects

The seller is liable for product defects in accordance with the Finnish Consumer Protection Act. If a product is defective, please contact .

10. Applicable law

Finnish law applies to the sale and to these terms.

11. Dispute resolution

We aim to resolve any disagreements primarily directly with the customer. If no agreement is reached, the consumer may contact the Consumer Advisory Service (kuluttajaneuvonta.fi) and refer the matter to the Consumer Disputes Board (kuluttajariita.fi). The dispute may also be submitted to the European Commission’s Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

12. Changes to the terms

We may update these terms. The terms in force at the time of ordering apply to the order.