Business sale terms

Updated 5 August 2026

1. Scope

These terms apply to sales by T:mi New Route (Hei Aurora) to companies, associations, public bodies and other organisations — that is, to business-to-business sales. They apply to quotes, order confirmations and deliveries of engraved products.

The Finnish Consumer Protection Act does not apply to business sales; the Sale of Goods Act (355/1987) does. Consumer purchases from the web shop are governed by our separate terms of sale.

If the buyer is a private person — a team, a class or a group of friends without a business ID — the order is a consumer purchase and the Consumer Protection Act applies to it. There is still no 14-day right of withdrawal, because every bottle is engraved to the buyer's own specification: Chapter 6, Section 16 of the Consumer Protection Act excludes goods made to the consumer's requirements. Everything else in these terms applies to such an order as written, except where consumer law provides otherwise.

These terms take precedence over the buyer's own purchasing terms unless we have agreed otherwise in writing.

2. Seller

T:mi New Route (Hei Aurora)
Business ID 3393881-2
Taavinharju 29 G 13, 02180 Espoo, Finland

Registered for VAT. We are an online business — the address is not a shop or a pickup point.

3. Quote and formation of contract

A quote is valid for 30 days from its date unless stated otherwise. A binding contract is formed when we confirm the order in writing, by email.

The minimum business order is 10 pieces.

4. Prices and VAT

Prices in quotes and on our price list are stated excluding VAT (VAT 0 %). VAT of 25.5 % is added to the invoice according to the rate in force at the time of invoicing.

The price includes the engraving, a different name on each bottle, individual packaging and free delivery to one address in Finland. Additional delivery addresses are charged at 9.90 € + VAT each. If the logo is not supplied in a usable vector format and has to be redrawn, we charge a one-off 45 € + VAT — always agreed in advance.

There is no set-up fee, origination fee or invoicing surcharge.

5. Sample

On request we produce a single sample with the buyer's logo for 39.90 €, VAT and delivery included. This is the price of a single bottle in our web shop; the sample is never charged at more than that. If the buyer then places an order of at least 25 pieces, the sample price is deducted from the total of that order. This is a discount on the subsequent order, not a refund of money.

6. Material supplied by the buyer, and rights

The buyer supplies the logo and the list of names in the agreed format. The buyer is responsible for the accuracy of the material, including the spelling of names. We engrave exactly the text the buyer gave in the order and do not correct it — we cannot know which spelling of a name is the intended one.

The engraving is single-colour. A multi-colour logo is reduced to a single colour, and a raster file must have a transparent background — we do not separate a logo from its background. If the file does not meet this, we say so before the order is confirmed.

The buyer warrants that it owns the rights to the supplied logo and other material, or has permission to use it, and grants us the right to use that material for the purpose of manufacturing the order. If a third party makes a claim against us on the basis of the supplied material, the buyer is responsible for the claim and for the costs it causes us.

We may refuse to manufacture material that is unlawful, offensive or infringes the rights of a third party. In that case the order is cancelled and any amount already paid is refunded in full.

We use the buyer's logo or name as a reference — on our website, in social media or in a portfolio — only with separate written permission.

7. The order is binding

An order cannot be cancelled once it has been placed. The bottles are sourced and engraved for that order alone: every bottle carries the buyer's own text, and the colours are ordered in for that batch. A batch made for one buyer cannot be sold to anyone else.

What you see before you order. The design is shown on our page before the order is placed: the colour, the typeface, the layout and the text to be engraved all appear in the preview. We do not send a separate proof file, and we do not send a physical sample bottle as part of an order. A physical sample is available by ordering one sample bottle (section 5) before committing to a larger batch.

What we record. At the moment the order is placed we store the choices as they were made: time, colour, typeface, layout, quantity, the full name list, the logo file and the unit price. That record is what we manufacture from, and it is what settles any later question about what was ordered.

The preview — and any photograph of an engraved bottle — is an illustration of the result. Neither a photograph nor an on-screen illustration reproduces colours exactly, as screens and lighting differ. Minor variation between the preview and the finished product is normal and is not a defect.

The accuracy of the name list is the buyer's responsibility (section 6). Please read the list through before ordering: an engraving cannot be undone.

• Changes requested after the order are treated as a new order for the parts affected.
• If the buyer notices a mistake immediately after ordering, contact us by email. If we have not yet started manufacturing or ordered the colours in, we will do what we can. This is a gesture of goodwill, not a right to cancel.

Because the goods are made to order, there is no right of withdrawal. The statutory 14-day right of withdrawal under the Consumer Protection Act does not apply to goods made to the consumer's specifications or clearly personalised (Consumer Protection Act, chapter 6, section 16), and it does not apply to business sales at all.

8. Delivery

Lead time is 7–30 business days, counted from the order. Where it falls in that range depends on quantity and on colour availability: colours held in stock ship fastest, while colours that have to be ordered in add supplier lead time. The binding delivery date is confirmed in the order confirmation, once the colours have been chosen and availability checked.

Lead times are estimates given in good faith and are not a fixed delivery guarantee. Delivery is made to one address in Finland, either by a carrier of our choice or — in the Helsinki capital region — by our own delivery. We choose the method and confirm it in the order confirmation; the price is the same either way.

Risk passes to the buyer when the consignment is handed over to the carrier, or, where we deliver ourselves, when it is handed over to the buyer or to a recipient named by the buyer.

If delivery is delayed for a reason attributable to us, we inform the buyer without delay and agree a new date. Our liability for delay is limited as set out in section 11.

9. Payment terms

50 % against an advance invoice, the remaining 50 % on invoice with 14 days net. E-invoices accepted, no invoicing surcharge. The advance applies because individually engraved goods cannot be sold to anyone else.

Interest on late payment is charged in accordance with section 4 a of the Finnish Interest Act (633/1982) applicable to commercial contracts. We may also charge a reasonable reminder fee and collection costs.

Retention of title: the goods remain our property until the purchase price has been paid in full.

10. Defects and complaints

The buyer shall inspect the delivery on receipt. Visible defects and shortages must be notified in writing within 8 days of receipt, and other defects without delay after they are or should have been discovered.

If the defect is ours — a wrong name, a wrong colour, faulty engraving or transport damage — we replace the affected items free of charge, or credit them if replacement is not reasonably possible. Small natural variations in shade and surface are part of a made-to-order product and are not defects.

How the engraving behaves. On coloured bottles the laser removes the surface coating where the design sits, so the bottle's own steel shows through and the mark reads light against the colour. On the Matte Silver bottle there is no coating to remove; the design is marked straight into the steel, which gives a light, slightly warmer-toned mark with softer edges. In both cases the result is single-colour: gradients, shadows and multiple colours do not reproduce. The preview on the page shows how the design will look, before the order is placed.

An error in the material supplied by the buyer is not a defect for which we are liable.

11. Limitation of liability

Our liability is limited in all cases to the price of the order concerned, excluding VAT. We are not liable for indirect or consequential loss, such as lost profit, lost turnover or damage caused by a missed event date.

12. Personal data in name lists

When the buyer supplies a list of names, the buyer is the controller of that personal data and we act as processor on the buyer's behalf. This section forms the agreement required by Article 28 of the GDPR between the parties.

• Purpose and scope: the names are processed solely to manufacture the order. Categories of data: name, and any other text the buyer asks to be engraved. Data subjects: the persons named by the buyer.
• Instructions: we process the data only on the buyer's documented instructions.
• Confidentiality: persons processing the data are bound by confidentiality.
• Security: the material is kept in access-controlled systems and is not published or shared.
• Sub-processors: our email and hosting providers operate within the EU/EEA. Data is not transferred outside the EU/EEA.
• Retention: name lists are deleted no later than 12 months after delivery, once the complaint period has passed. The buyer may request deletion earlier in writing.
• Assistance: we assist the buyer, to a reasonable extent, in responding to requests from data subjects and to the authorities.

Our own processing of buyer contact details is described in our privacy policy.

13. Force majeure

We are not liable for delay or damage caused by an obstacle beyond our control that we could not reasonably have foreseen or avoided, such as an order of an authority, industrial action, a fault in production equipment, a carrier disruption, a supplier's failure to deliver or exceptional weather conditions.

14. Applicable law and disputes

These terms and the sale are governed by Finnish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

We aim to resolve any disagreement directly with the buyer. If no agreement is reached, disputes are settled in the District Court of Länsi-Uusimaa (Länsi-Uudenmaan käräjäoikeus), Espoo.

15. Changes to these terms

We may update these terms. The terms in force at the time the order is confirmed apply to that order.